Help & Support – New Year Gift Note
New Year Gift Note • Help

Need help using your New Year Gift Note?

This page shows exactly how your gift works – from payment to editor link to final surprise page – so you don’t get stuck anywhere.

Tip: You can share this page with your partner or friends if they’re confused about the process.

Quick overview – how this gift works

Think of it as a small journey: you buy → you get an editor → you save your note → you send a magic link.

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Buy the Gift Note (₹99)

You purchase the New Year Gift Note from the landing page or checkout. One purchase = 1 gift.

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Open the Editor link

After payment, you get a Gift Editor link (on the thank-you screen / WhatsApp / email). Open that link to customize your note.

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Write & Save your note

Add Partner Name, Your Name and your message. Then click “Save & Get Gift Link” – this creates the final surprise page.

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Share the final link

You’ll get a New Year Gift link with hearts, timer and reveal effect. Send that link on WhatsApp / DM / email.

Visual guide – what each screen looks like

These blocks represent the main screens you’ll see while using the tool, so you can match what you see on your phone with what’s described here.

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1. Checkout / Payment screen

Here you confirm the ₹99 payment for the New Year Gift Note. After order is completed, the system generates a unique token for your gift.

You see this on the website while paying
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2. Thank-you page + Editor link

Once payment is successful, you’ll see a panel with a Gift Editor link. In some cases, the same link is also shared manually on WhatsApp or email.

Save this link – it’s your editor access
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3. Gift Editor page

This page lets you fill:

  • Partner Name (will show in “Hey …” line)
  • Your Name (will show in “— from …” line)
  • Your New Year note (optional or use default)

Preview is shown on the right. When you’re satisfied, click “Save & Get Gift Link”.

Editor view – you control the message
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4. Final New Year Gift page

This is the page your partner sees:

  • Hearts counter + “Send love” button
  • Countdown timer before opening
  • Your note revealed with “— from Your Name”

You can copy this link and share it on WhatsApp / Instagram / anywhere.

This is the magic link you share

Common issues & fixes

If something is not working as expected, check these points before contacting support.

I paid, but I can’t see the Gift Editor link. What should I do? ＋

First, make sure your order is marked as Completed (sometimes COD / manual payments take time to verify).

  • Wait for the confirmation message on the website.
  • Check if you received a WhatsApp / email with the editor link.
  • If not, share your order ID with support – we can resend the editor link manually.
I clicked “Save & Get Gift Link” with wrong name/message. Can I edit it? ＋

No – for stability and to avoid confusion, the system allows only one final save per purchase.

  • Fill details carefully before pressing Save & Get Gift Link.
  • Once saved, that note is locked and can’t be changed from your side.
  • If you want a fresh note with correct details, you’ll need to purchase a new Gift Note.
The gift page opens, but timer / hearts confused me. Is this normal? ＋

Yes, that’s the design. Before the note opens:

  • There is a timer (countdown) to build suspense.
  • The receiver can tap “Send love” multiple times to collect hearts.
  • When the timer ends, the note unlocks with all collected hearts shown inside.
The link is not opening / loading properly on my phone. ＋

Usually this is a browser / network issue. Try:

  • Opening the link in Chrome / Safari instead of in-app browser.
  • Checking your internet connection or switching from Wi-Fi to mobile data.
  • Clearing browser cache and reloading the page.

Step-by-step tutorial

If you prefer watching instead of reading, use the tutorial link below.

How to use your New Year Gift Note (full tutorial):
Click here to see how to use the tool step by step
(Replace this URL with your real Loom / YouTube / internal tutorial link.)
Need personal help?

Contact support for this gift

If you still feel stuck, or your order / link is not working as expected, send us your Order ID and the issue in 1–2 lines.

Support hours may vary on New Year days, but we try to respond as fast as possible.

📧 Email support – giftengine@k-phynx.com 💬 WhatsApp support (tap to open chat)